Culture Clash: NewCo vs. CoreCo
It's no secret that many acquisitions fail to achieve the desired benefits.
It's much simpler identifying potential gains on paper than smashing through the barriers necessary to bring two distinctly different organizations together.
And when big buys little and mature buys new, the organizational degree of difficulty becomes particularly high.
Overcoming the challenge of somehow stitching together tradition and invention couldn't be more important in industries facing major transitions. Consider pharmaceuticals, where the dominant model is shifting from the population-based, blockbuster drug model to more targeted therapies tailored to patients' unique genetic makeup. To sustain excellence through the transition, the major pharms will have to build entirely new competencies -- one important mechanism for doing so, being the acquisitions of biotechnology startups.
For the newly-acquired company, "NewCo," to thrive within "CoreCo," there must be a fine balance between separation and integration. It's easy to destroy NewCo, even when both sides join with the best intentions.
Though technology considerations may have led to the acquisition, organizational decisions will make or break the purchase. NewCo comes into the process with an entirely different organizational DNA, and much of that distinctness must be maintained. CoreCo must forget its assumptions about success, and be ready to question second nature assumptions about how it manages its organization. Most likely, NewCo will benefit from different approaches to hiring, promoting, hierarchy, metrics, management processes, culture, and more.
Unfortunately, past merger experiences may lead CoreCo in a different direction -- particularly if such experiences included a major merger with an industry peer. The primary objective of such mergers is usually to achieve economies of scale, one of the most obvious ways involving support functions. But many support functions -- particularly IT, HR, and strategic planning -- have direct and dramatic impacts on organizational DNA. Consolidating here may save a few dollars, but ultimately destroy the organizational fabric that enables NewCo to win in a game much different from CoreCo's.
The acquiring company should be very selective in choosing to integrate its own processes with NewCo's. Where incremental cost saving is the only benefit, NewCo should remain fully independent. But CoreCo likely has at least one or two assets which NewCo could formerly only dream of. Consider the power of an experienced pharmaceutical sales team to a nascent biotech startup.
Giving NewCo the ability to leverage CoreCo's assets is never as easy as drawing a line on an org chart. Building cooperation between two entirely different organizations, with very different priorities, is a touchy proposition.
That's why the most important priority for the senior management team should be ensuring that one or two valuable links between NewCo and CoreCo work. Everywhere else, leave NewCo alone.

Comments
Dear Mr.Vijay,
I just love (admire!) these TWO QUOTES on ACQUISITIONS.
I don’t believe in economies of scale. You don’t get better by being bigger. You get worse.” - Dick Kovacevich / Wells Fargo/Forbes08.2004
Acquisitions are about buying market share. Our challenge is to create markets. There is a big difference.” - Peter Job, CEO, Reuters
So true, isn’t it?
Posted by: K.Sriram | April 7, 2006 05:34 AM